Thursday, October 31, 2013

Document Management at Home: Pursuit of a Paperless House

Episode 1: Admitting I have a problem is the first step to recovery.

For many year's I have stubbornly clung to the paper in my home, partially because of the industry I have worked in, partially because of the fear of audit.  This is a series of post's for the next few months where I will share my experience of eliminating paper around the house with Document Management at Home.

When there were just a few bills, an accordion folder was enough.  But it wasn't long before I needed to upgrade filing systems (and then upgrade again, and again).  There is a different filing system for different stages of life (see bottom of post), each one bigger than the last.  This can really add up, but no one really can tell because it happens slowly, every few years needing more storage for stuff I never look at.  The space being a bigger problem than the cost of storage.

The documents kept coming and even though more things are sent electronically now, I was not getting ahead.  Stop the madness, but how.

I realized that it was time to stop the inevitable cycle and go electronic.  Businesses do this, why can't I.  I have tried to get all of the paper organized before, and really, I have done an alright job of keeping things organized.  But paper storage days usually went like this. 1.) Get frustrated by the clutter and decide to spend a few hours cleaning up.  2.) Open stacks mail I never looked and and organize open mail into piles for storage or trash. 3.) Put documents I don't need in the recycling bin, if they are confidential shred it first.  3.) Put files into manilla folders, then into file folders.  This happens every 6 months or so, but the problem doesn't go away, it just gets filed away.  So now it is time to do something about it.  I will share my experience of trying to eliminate paper around the house and I will share my plan for managing all of the records of my life.

 
Life Stages of Document Storage at Home

College Grad: the accordion folder $10.99


Young Professional: the file folder $19.71
Family Clutter: Boxes of Files $34.84








Paper Prisoner: Filing Cabinet












Hoarder: Storage Shed

Thursday, October 24, 2013

Testing...Obamacare Website debacle & what went wrong

The October 2013 uproar over the Obama Administration's bumble of the healthcare.gov roll-out has all parties pointing fingers.  The administration is pointing the finger at the government contractors, several were used, but primarily CGI Federal.  It is believed that around $400 Million has already been spent on the website and surely there will be more costs to come. http://m.us.wsj.com/articles/BL-DGB-30290

With the echoes of Edward Snowden still haunting D.C., I am somewhat surprised that contractors were used for such a high profile project.  But that's government for ya!

Anyone who has worked on a software or website development project should not be surprised by this continuing news story.  

So what went wrong?  It can be broken into three categories: Change of Scope, Timelines, and Testing.

Change of Scope: Like almost any development project, initial requirements failed to outline every detail.  When new players get involved, this also opens up the possibility of "arm-chair developers" who throw in their opinions late in the game and may even force some changes.  Right or wrong, this creates a nightmare scenarios for the actual developers that have to accommodate these changes to scope.  Reports from the contractors say that many last minute changes to the workflow of the site caused a bottleneck of traffic and they did not have time to properly test the changes.

Timelines: This is probably the biggest cause of problems for the Obamacare website.  Timelines for launch were set way back when a line in the sand was drawn for penalizing American's that did not have coverage.  Now work backwards.  There was about 5 months from site launch to penalty deadline.  Open enrollment takes time and the site needed to be up early enough for citizens to be able to comply.  So the site HAD to go live. . . or did it.  

The reasons for firm deadlines are purely political. Obama didn't want to give the GOP any more reasons to attack Obamacare. The Obama Administration could have recognize that they only get one chance to launch the site and do it right.  They could have delayed the launch and made their case for how critical the site was to providing health care for all Americans. Now they will be delaying the deadline for non-compliance penalties and the website launch has been a disaster. 

Testing:  "Ok, everyone in the office login at the same time.  No smoke?  Ok, launch it."  

That's about the extent of the pressure testing done on the site prior to launch.  Insufficient and naive.  For an administration that felt so strongly about the need for health care that they prioritized it over the economy, it is surprising that they failed to anticipate the demand. Google "how to test your website for millions of visitors". There are solutions for this and cloud storage and scalable virtual servers can handle massive traffic spikes.  If any IT professional built a $400 million website that couldn't handle that level of traffic, they would be fired.  

Whose responsibility is load testing?  Depends on how the contract was written. Either way, the administration didnt make it a priority and any testing that was done failed to simulated real user experiences.

Now that the contractor CGI federal is speaking out to defend their work, they are making it clear that "the problems can be fixed". http://www.foxnews.com/politics/2013/10/24/crash-and-burn-lawmakers-grill-obamacare-website-contractors/

And they will send the "A Team"...for a price.  Surely the costs will continue to rise beyond $400 million.  

The failed launch came down to 3 things: changes in scope, unrealistic timelines, an a lack of testing.  So what can an uninsured American do? 

In the meantime, there are alternatives to healthcare.gov.  

List of alternatives to healthcare.gov

1. State-run exchanges: Depending on where you live, you won't use HealthCare.gov at all. These states are running their own exchanges: CaliforniaConnecticut,Colorado, the District of Columbia,HawaiiKentuckyMaryland,MassachusettsMinnesotaNevada,New YorkOregonRhode Island,Vermont and Washington state. Don't be fooled by websites masquerading as insurance exchanges, though.

2. Paper applications and the telephone: download and mail it in. Hotline operators at (800) 318-2596 can help explain how to fill out the form and can even take applications over the phone.

And 5 more alternatives over on HuffPo.

http://m.huffpost.com/us/entry/4109749


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